Terms of Service
This website (https://cloud.isif.net) is operated by ISIF. The terms “we”, “us”, and “our” refer to ISIF. ISIF provides this website, including all information, tools, and services available on this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions, including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and/or content contributors. In the event of any inconsistency between these Terms and any supplemental terms or policies, the supplemental terms or policies shall prevail.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the terms of this agreement, then you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – General Terms
You may not use our site or products for any illegal or unauthorized purpose nor may you, in the use of our site or products, violate any laws in your jurisdiction (including but not limited to traffic laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your account and Services.
We reserve the right, but are not obligated, to take any of the following actions at our sole discretion, at any time and for any reason, without prior notice to you:
- Restrict, suspend, or terminate your access to our site;
- Change, suspend, or discontinue all or any part of our products or services;
- Refuse, move, or remove any content available on the site;
- Deactivate or delete your account;
- Establish general practices and limits concerning use of our site.
You agree that we shall not be liable to you or any third party for taking any such actions.
You understand and agree that our site may include certain communications from us, such as service announcements and administrative or legal notices. You acknowledge that you cannot opt out of receiving such notices.
You understand that your content (excluding credit card information) may be transmitted unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site, use of the site, or access to the site or any contact on the site without express written permission from us.
Section 2 – 24-Hour Refund Guarantee
If you are dissatisfied with our Services, ISIF promises to refund any payment made within 24 hours prior to the refund request (excluding fees charged by payment gateways and setup fees).
Account balance recharges older than 24 hours or already used are non-refundable.
Refunds can only be returned via the original payment method. If the original method is unavailable, a refund cannot be processed.
ISIF reserves the right to deny refunds in the following cases:
- Violation of our Terms of Service;
- Initiating DDoS attacks;
- Hosting illegal content or participating in attacks against our network;
- Conduct deemed inappropriate on our network;
- Traffic usage exceeding 5GB;
- If the same customer (including multiple accounts deemed to belong to the same customer) has requested and received refunds more than 6 times, refund eligibility will be permanently revoked.
Section 3 – User Conduct
As a user or member of the site, you acknowledge, understand, and agree that all information, text, software, data, photos, music, video, messages, tags, or other content, whether publicly posted or privately transmitted, is the sole responsibility of the originator.
In short, you are solely responsible for all content you upload, post, send, or otherwise provide through ISIF Services, and we do not guarantee the accuracy, integrity, or quality of such content. You understand that by using our Services, you may be exposed to offensive, indecent, or objectionable content, and you bear all risks associated with the use of any content.
You agree not to use ISIF Services for any of the following:
- Upload, post, send, transmit, or otherwise provide any content that is unlawful, harmful, threatening, abusive, harassing, infringing, defamatory, obscene, disgusting, invasive of privacy, hateful, or racially, ethnically, or otherwise objectionable;
- Harm minors in any way;
- Impersonate any person or entity;
- Forge headers or otherwise misrepresent your identity;
- Upload, post, send, transmit, or otherwise provide any content that infringes any patent, copyright, trademark, or other intellectual property rights;
- Upload, post, send, transmit, or otherwise provide content that you do not have the right to provide;
- Upload, post, send, transmit, or otherwise provide unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” or any other form of solicitation, except in designated areas;
- Upload, post, send, transmit, or otherwise provide software viruses or other code, files, or programs designed to interrupt, destroy, or limit the functionality of software, hardware, or telecommunications equipment;
- Disrupt the normal flow of communication or otherwise negatively affect other users’ ability to engage in real-time interactions;
- Interfere with or disrupt ISIF Services, servers, or networks;
- Intentionally or unintentionally violate any applicable local, state, national, or international laws;
- “Stalk” or otherwise harass others;
- Collect or store personal data about others in connection with prohibited conduct.
ISIF reserves the right to pre-screen, refuse, and/or remove any content provided through our Services. We also reserve the right to remove any content that violates the Terms or is otherwise deemed offensive to other visitors, users, and/or members.
ISIF further reserves the right to access, preserve, and/or disclose member account information and/or content if required by law or in the good faith belief that such action is reasonably necessary to:
- Comply with legal process.
Section 4 – Miscellaneous
You agree to promptly pay all amounts due to us without setoff or counterclaim.
These Terms do not bind us to continue providing Services. We make no express or implied warranties or representations regarding our Services. If Services are delayed or rendered impossible due to reasons beyond our control (including but not limited to laws, decrees, riots, war, strikes, fires, floods, natural disasters, or terrorism), such Services shall be deemed suspended, and we shall not be liable.
If we determine at our sole discretion that your use violates these Terms or poses any security threat—including but not limited to threats to our customers, equipment, or network—we may immediately suspend or terminate your Services. Any waiver of our rights or failure to enforce any provision shall not constitute a continuing waiver. These Terms remain in full effect.
Section 5 – Service Changes
You can review the most current version of the Terms of Service at any time on our website.
We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates and/or changes to our site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following posting of any changes constitutes acceptance of those changes.
Section 6 – Company Information
Services are provided by:
ISIF OÜ
Registered Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551
ISIF LIMITED
Registered Address: UNIT A7, 12/F ASTORIA BUILDING, 34 ASHLEY ROAD, TSIM SHA TSUI
More details are available at https://isif.net/contact.
As we have branches in multiple countries, please refer to the company information relevant to your region for contact or support.
Section 7 – Governing Law
Although our Services are offered globally, the actual Services will be governed by the applicable laws of the country in which you are located. When using our Services, you must comply with both the laws of your country and the laws of the jurisdiction where the service-providing company is registered. Any disputes arising under this Agreement shall be governed primarily by the laws of the service provider’s registered jurisdiction, while also considering the applicability of your local laws.
Section 8 – Service Term
Subscription Products
Purchasing a subscription (“monthly/yearly”) product constitutes a fixed-term contract that may be canceled at any time. If a customer wishes to terminate early, they must notify us via support ticket at least 15 days in advance (when usage in the current billing cycle is less than 50%). Refunds will be calculated based on actual usage. If usage in the current billing cycle is 50% or greater, the current month’s fee will be charged. For example: if 1 year remains in the contract but the current month’s usage exceeds 50%, the current month’s fee is non-refundable. See Section 9 – Refund Policy for details.
Contract Term
The contract term is based on the active subscription period.
Pay-As-You-Go Products
Pay-as-you-go products operate under a flexible contract model. Customers may cancel at any time with no fixed term.
Section 9 – Refund Policy
1. Basic Formula
Refund Amount = Order Paid Amount − Consumed Amount
- Order Paid Amount: The amount paid in cash, excluding vouchers or coupons.
- Consumed Amount: Calculated by product type and usage duration (see table).
- Daily Rate: Catalog price ÷ actual purchased days.
- Applicable Discount for Usage Duration: Calculated based on actual time used, not the original long-term discount.
Important: If the calculated Refund Amount exceeds the Remaining Cash Value of the order, refunds will be limited to the Remaining Cash Value.
Remaining Cash Value = (Remaining Duration ÷ Total Duration) × Order Paid Amount
2. Consumption Calculation Rules
| Product Type | Usage < 30 Days | Usage ≥ 30 Days |
|---|---|---|
| Computing Services | (Daily Rate × Used Days × Applicable Discount) × 1.5 | Daily Rate × Used Days × Applicable Discount |
| Other Subscriptions | Daily Rate × Used Days × Applicable Discount | Same as left |
| Decreasing-Quota Plans | (Used Quota ÷ Purchased Quota) × Paid Amount | Same as left |
| Fixed-Quota Plans | (Used Days ÷ Purchased Days) × Catalog Price | Same as left |
3. Refund Rules
- Discount Recalculation: Early termination recalculates used portion at the “usage-based discount”; original long-term discount is void.
- <30 Days Multiplier: Products under 30 days apply 1.2 / 1.5 multipliers.
- Refund Cap: Refunds cannot exceed Remaining Cash Value.
- Quota Plans: Charged proportionally by usage or days, regardless of 30-day threshold.
4. Auto-Cancellation on Creation/Change Failure
Refund Amount = Paid Amount + Voucher/Coupon Amount (returned proportionally, restored as usable).
5. Examples
Example 1
3-year purchase (Catalog: ¥5040, Paid: ¥2736). Canceled after 1 year (ECS).
- Daily Rate = 5040 ÷ (365 × 3)
- 1-year discount: 15% off (0.85)
- Consumed = (5040 ÷ 1095) × 365 × 0.85 = ¥1428.00
- Refund = 2736 − 1428 = ¥1308.00
- (Final refund limited to Remaining Cash Value if smaller)
Example 2
3-year purchase (Catalog: ¥5040, Paid: ¥2736). Canceled after 10 days (ECS).
- Daily Rate = 5040 ÷ 1095
- 10-day discount: none (1.0); × 1.5 (<30 days)
- Consumed = (5040 ÷ 1095) × 10 × 1.0 × 1.5 = ¥69.04
- Refund = 2736 − 69.04 = ¥2666.96
Example 3
1-year storage plan (Catalog: ¥132, Paid: ¥99). Canceled after 50 days (Fixed-Quota).
- Consumed = (50 ÷ 365) × 132 = ¥18.08
- Refund = 99 − 18.08 = ¥80.92
ISIF